AB-250T00-A: Transform contact center experiences with AI in Dynamics 365
£29.86
Due to new Microsoft 365 tenant restrictions, tenants will now be available for seven (7) days after a learner first launches their lab. This means that classes that use tenants should not be scheduled beyond this 7-day period.
This course teaches learners how to configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features. Learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third‑party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.
- Product Type:
- ILT SEAT
